Contact - How to Reach Fatfruit Casino

Questions, problems or feedback? We're here to help. Fatfruit Casino offers multiple contact options - choose the one that suits you best.

Live Chat - Fastest Option

Live chat is our primary support channel and the quickest method to get help.

Availability

24/7 available - every day, around the clock
Average response time: Under 2 minutes
Languages: English

How to Start a Chat

Click the chat icon at the bottom right on any page of casino-fatfruit.com. A chat window opens immediately - enter your name and question, and you'll be connected with a support agent.

You don't need to be logged in to use chat, but if you are logged in we can help you faster as we have access to your account information.

When to Use Live Chat?

Technical problems (login not working, game not loading, etc.)
Payment questions (deposit not received, withdrawal delayed)
Bonus issues (bonus not credited, wager status unclear)
Account questions (verification, setting limits, changing data)
General questions about Fatfruit Casino

Email Support

For more complex inquiries or when you need to attach screenshots/documents, email is the better choice.

Email Address

[email protected]

Response Time

Standard inquiries: 6-12 hours
Complex cases: Up to 24 hours
Weekends: May take longer

What to Include in Your Email

To help you quickly, please include:

Subject: Brief description of the problem
Account details: Your registered email or username
Problem description: What happened? When did it happen?
Screenshots: If relevant (e.g. error messages, missing transactions)
Transaction IDs: For payment problems

When to Use Email?

Uploading documents (KYC verification)
Detailed complaints or feedback
Complex technical problems requiring screenshots
When you don't need an immediate response

VIP Support - For Premium Members

From Gold level in the VIP Club, you get access to dedicated VIP support.

What's Different?

Personal VIP Manager who knows you and understands your preferences
Direct contact via email, WhatsApp or Telegram
Priority handling - your inquiries are processed first
Proactive support - your manager contacts you with offers even without inquiry

How Do You Get VIP Support?

Once you reach Gold level or higher, you're automatically assigned a VIP manager. They'll contact you via email with contact details and introduction.

FAQ - Common Questions

Before contacting us, check our FAQ section. Many questions can be quickly resolved there:

Account & Verification

How do I verify my account?
What documents do I need for KYC?
How do I change my password?
Can I have multiple accounts?

Payments

Which payment methods do you accept?
How long do withdrawals take?
Why wasn't my deposit credited?
Are there fees for deposits or withdrawals?

Bonuses

How do I activate the welcome bonus?
What are wager requirements?
Why was my bonus cancelled?
Can I use multiple bonuses simultaneously?

Games & Technical

Why won't a game load?
Does Fatfruit work on mobile?
What do I do if connection drops during a game?
Are the games fair?

Feedback & Improvement Suggestions

We want to get better and your feedback helps. Whether positive or negative - we're listening.

How to Give Feedback?

Directly in chat: Tell our support agent what you like or don't like
Via email: Write to [email protected]
After interactions: You'll sometimes get surveys via email - fill them out if you have time

What Happens with Your Feedback?

Every piece of feedback is read and categorized. Frequent complaints or suggestions are forwarded to management and discussed in product meetings.

We can't implement every suggestion, but we take everything seriously. Many features Fatfruit has today were inspired by player feedback.

Complaints & Disputes

If you have a serious complaint or disagree with a decision:

Step 1: Contact Support

First try to resolve the problem via Live Chat or Email. Most issues can be clarified this way.

Step 2: Escalation

If standard support can't help, request escalation to a senior agent or manager. Give a detailed description of the problem and why you're not satisfied with the solution.

Step 3: Official Complaint

If that doesn't help either, write a formal complaint to:

[email protected]

Include:

Your account details
Chronological description of the problem
All relevant screenshots, emails or chat logs
What you consider a fair solution

You'll receive confirmation within 48 hours and a detailed response within 7 business days.

External Mediation

If you're still not satisfied after internal complaint, you can contact our licensing authority:

Curaçao eGaming
Web: www.curacao-egaming.com

Expected Response Times - Summary

Channel	Availability	Response Time	Best Use For
Live Chat	24/7	< 2 minutes	Urgent questions, quick problems
Email Support	24/7	6-24 hours	Complex questions, attaching documents
VIP Manager	Business days	< 1 hour	Personalized inquiries (Gold+ only)
Complaints	24/7	2-7 days	Serious complaints, disputes

Tips for Effective Support Contact

How to get faster and better help:

Be Specific

Instead of "My withdrawal doesn't work" write "I requested a withdrawal of $750 on Dec 15 at 2:30 PM, status still shows 'Pending', Transaction ID: 12345678".

Screenshots Help

For technical problems or error messages, take a screenshot. A picture is worth a thousand words.

Stay Polite

Support agents are human. Politeness gets you further than aggression. Even if you're frustrated - stay respectful.

Give Relevant Details

Username, email address, transaction IDs, timestamps - the more relevant info you give, the faster we can help.

One Channel Is Enough

Don't write simultaneously to chat, email and social media. That only slows the process because multiple agents work on the same thing.

For Australian Players

While our support is international, we're aware of Australian time zones and preferences:

Our 24/7 chat means you get help during Australian business hours and late nights
We understand AUD currency and Australian payment methods
Support agents are familiar with Australian gambling regulations

For gambling-related concerns specific to Australia, you can also contact:

Gambling Help Online: 1800 858 858 (24/7, free call)

Contact Overview

Primary Support:
Live Chat on casino-fatfruit.com (24/7)

Email Support:
[email protected]

Feedback:
[email protected]

Complaints:
[email protected]

VIP Support:
Assigned after reaching Gold level

We're here to help. Don't hesitate to contact us if you have questions.